We are continuing our service as normal however the postal service is currently experiencing delays due to the unprecedented demand. For UK orders we ask that you allow at least 7 days for your order to arrive. For international deliveries please allow for an extra 7 days in addition to usual delivery timelines.
Refunds & Exchanges - In accordance with the government's advice to retailers we have introduced a quarantine period of 72 hours on all returned parcels. This will cause a short delay in the processing of refunds or exchanges.
FREE UK delivery when you spend over £100
For UK orders over £100 standard delivery is complimentary. This is automatically applied in the checkout.
|UK||Standard||£4.95||2-3 working days after receipt of order|
1-2 working days after receipts of order
Our UK express deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
FREE Rest of World delivery when you spend over £150
For the Rest Of World orders over £150 standard delivery is complimentary. This is automatically applied in the checkout.
Rest of World
|Worldwide||Standard||£15||7-9 working days after receipt of order|
For all returns please note:
All returned items must be received by us within 28 days of receipt of your order. A refund/exchange will only be provided upon receipt of the returned goods received in the same condition as they were sent. This will appear on your statement within 30 days.
All returns/exchanges should be sent to the below address: you can contact at firstname.lastname@example.org.
Playbrave C/O Bonsoir of London Ltd
Unit 3 Cropmead Industrial Estate
Somerset TA18 7HJ
If we can't send your requested replacement item, we will automatically process a refund. In the event of returning your purchase for a refund, the delivery cost you originally paid is non-refundable unless we have sent you an incorrect or defective item. We will refund the card that was used when you placed your order. If we can't do this (i.e. your card has been canceled or expired) we will send a cheque to your billing address.The customer will be liable for the payment of the postage charge in the event of the return of a non-faulty garment(s).
Please see section 5 of the Terms & Conditions of sale and website use for details of your right of cancellation.These provisions in relation to returns and refunds do not affect your statutory rights in respect of faulty goods or your right of cancellation.